Overall purpose of this role

• You’ll join a team of experienced Advisors who sell a whole range of insurance products by providing friendly, informative advice from a wide choice of insurers.  In addition to receiving full product and sales training, you’ll also be given continued support and development.

Key accountabilities

• Maintain an excellent standard of customer service by explaining choices and providing recommendations ensuring customer and business needs are met.
  
• Achieve all agreed sales for personal lines insurance products and ensure systems and procedures are properly maintained.
  
• Ensure all sales are undertaken in accordance with the Company’s compliant processes.
  
• Prioritise your workload by planning and focusing your tasks.
  
• You may be required to manage activities in the absence of the Manager.

Education / qualifications

• Good general education, qualifications ideally include English and Maths GCSE.

The work experience you’ll need

• Trainee Advisor – you’ll ideally have experience in a sales or customer service environment.
  
• Insurance Advisor – you’ll have around 6-12 months’ experience within insurance, preferably brokerage or call centre environment.
  
• Senior Insurance Advisor – with more than 12 months’ experience within insurance, preferably brokerage or call centre environment.
  
• Consideration will be given to candidates with a sales or customer service background and we’ll give you the opportunity to develop your skills even further, by completing a personalised in-house training programme.

What we’ll be looking for in you

• Confidence to learn and develop through continuous training and good communication skills both over the telephone and face to face.
  
• A flexible approach.
  
• Confidence to present complex information in clear, simple terms and the ability to work on your own initiative and be a real team player.
  
• You’ll need above average numeracy and literacy, along with good keyboard skills.
  
• Smart appearance.
  
• As a Senior Insurance Advisor you’ll share your knowledge and skills with the team through coaching and mentoring. You’ll also have the ability to lead the team and delegate tasks.
  
• The highest standard of integrity and honesty.

Terms and conditions

• A flexible working week of 37½ hours, including Saturdays on a rota basis and extended trading hours, when applicable
  
• Salary will be dependent upon experience and employees will receive a standard benefits package as well as the opportunity to choose extra benefits.
  
• A choice from a range of corporate wear.
  
• 20 days holiday (or part time equivalent).
  
• Life Assurance (2x pensionable salary).
  
• Permanent Health Insurance.
  
• Company Sick Pay.
  
• Discounted insurance products.